Home
Support
If you need help, contact: toraxs@hotmail.com
What to include in your email
- RediQuo version (see About window)
- macOS version
- Connection mode (Standalone/Cluster), whether SSH tunnel/TLS is enabled
- Exact error message (copy from UI)
- Optional: a sanitized snippet from the latest log file
Troubleshooting
- SSH handshake failed / Failed getting banner: verify SSH host/port is correct and that the port speaks SSH. Try
ssh -vvv -p PORT user@host.
- SSH key / TLS CA file errors: open Settings → Bookmarks and relocate the file if the bookmark is stale/broken.
- Connection timeout: increase Settings → Interactions → Connect Timeout, and verify network reachability.
支持
需要帮助请联系:toraxs@hotmail.com
邮件建议附带信息
- RediQuo 版本号(About 窗口可见)
- macOS 版本
- 连接模式(Standalone/Cluster)、是否启用 SSH 隧道/TLS
- 完整报错信息(从界面复制)
- 可选:最新日志文件的脱敏片段
常见问题排查
- SSH handshake failed / Failed getting banner:确认 SSH 的 host/port 是否正确,以及该端口确实是 SSH 服务。可尝试
ssh -vvv -p PORT user@host。
- SSH key / TLS CA 文件问题:打开 设置 → 书签,若状态为需更新/失效,使用 Relocate 重新定位文件。
- 连接超时:提高 设置 → 交互管理 → 连接超时,并检查网络可达性。